Company: Automotive Business Solutions (ABS) is a leading provider of innovative warranty solutions for the automotive aftermarket industry that is within an amazing phase of growth. Our culture is one of integrity, service, innovation, and growth. We offer our team members competitive compensation, retirement, and health benefits. We partner with industry-leading Manufacturers, Distributors, Retailers, and Service Centers. Our warranties build relationships and boost confidence for motorists and repair shops.

Opportunities: ABS is where exceptional former technicians and service advisors come to change gears (pun intended 😉) and utilize the valuable knowledge and skills they have spent years acquiring as one of our Mechanical Warranty Administrators.  

Our Tire Warranty Administrators come from various backgrounds and possess a passion for excellent customer service. Help us add that personal touch to our interactions by being part of a wonderful team while you sit and/or stand at a desk while taking phone calls in a clean, welcoming, climate-controlled office.

The Roles: 

We are looking for full-time warranty administrators to fill the roles of Automotive Warranty or Tire Warranty call center administrators. The automotive warranty administrator will have an understanding of mechanical repairs, shop procedures, and superior customer service. You will be helping consumers and shops file and process automotive repair, roadside assistance, battery, and tire claims. Our Tire Warranty administrator will need to possess a combination of excellent customer service and a great attitude. You will help consumers and shops file tire warranty claims.

We provide detailed training for both positions to ensure your success.

Location: Westminster, CO  –  In-office 

Duties/Responsibilities:

• Answer incoming phone calls on assigned programs
• Accurately enter claim information in electronic databases
• Effectively communicate and understand program coverages
• Adjudicate claims based on coverage limits
• Make outbound calls to ensure consumer needs are met
• Work directly with shops to help consumer receive their warranty benefits            

Qualifications:

• Excellent customer service skills
• Proficient computer skills
• Attention to detail
• Ability to work independently and as part of a team
• Strong written and verbal communication
• Bilingual (English/Spanish or English/French) desired, but not required

Additional Qualifications for Automotive Warranty Administrator:

• Understanding of automotive repairs, shop procedures, diagnostic information, and tires
• Background in the automotive industry: this could be previous employment as a technician, service advisor, parts person, or automotive warranty administrator
• ASE or manufacturer certifications desired, but not required

Compensation:   $18.00 – $22.00 per hour, commensurate with experience

Hours: ABS is open 6 am – 6 pm M-F and 7 am – 4 pm Saturday. Shifts are 8 hours; shift hours are typically consistent. Some Saturday shifts are required.

 Benefits and Perks: Health Benefits Upon Hire for Employees and Dependents | Life Insurance | Bonuses | Company Match Retirement Upon Hire | Education Assistance | Generous PTO Policy | Paid holidays | Parental Leave | Complimentary Snacks and Drinks | Electronic Sit/Stand Desks | Company Events | Awards | Birthday and Work Anniversary Recognition | Additional Team and Individual Incentives | Paid training