Under new leadership, in 2020 ABS has once again committed to being at the forefront of technology. We’ve invested in an in-house software engineering team who are building the next generation of the ABS Technology Platform from the ground up.
Although we are continuously working to build out new systems, many of our legacy systems are still in use today. Upgrading 20 years of technology isn’t an easy lift, but we’re up for the challenge and we hope you’re as excited as we are for what’s coming next.
We’ve made great strides in the area of consumer technology. The team at ABS has developed mobile-friendly claims submissions available 24/7. We have built automated claim status alerts via email that includes an option to make the claim by phone. ABS has made the claims process simple from start to finish.
Real-time stats and info for retailers is now available via our custom built reporting dashboard. We make it easy to compare all the stores across your network. And weekly digest emails make it simple to gauge your stores’ performance from week to week and month to month.
ABS has mapped out an ambitious plan for the future, including upgrades to all of our software products and the platform they’re built on.
ABS has partnered with the leading provider of telephony services to overhaul our call center and enable new and improved communication options. Starting this summer, ABS will be rolling out:
ABS has started a multi-year project to upgrade all of our technology infrastructure and software. We’ll be modernizing and improving all of our websites, and software products and services. These changes will ensure our tools are always available and easy to use from all of your devices.
From the beginning, when ABS was founded in 2001, we have embraced technology and have been on the forefront of new and innovative approaches to the warranty registration and claims process.
Twenty years ago, ABS was first to market with an online registration and claims submission portal for our flagship ABS Road Hazard offering for independent dealers which replaced the need to fill out paper forms by hand.
Since then, technology has progressed at a breakneck pace and what was once innovative has become outdated.